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Customer Care During COVID-19 Crisis

Here at Trinity Automotive during this stressful time we are committed to the health and well-being of our customers and our employees. We also want to support our local health leaders and government officials as they work to contain the virus. We are being proactive in establishing protocols and practices to make our facility a safe place for our clients and for our staff.

We want you to be aware of the efforts that Trinity Automotive is taking to help prevent the spread of this virus and support the health and well-being of our customers, our employees, our suppliers, and the broader community.

To that end we have increased the cleaning and sanitizing practices for our workplace, so that you can feel safe in continuing to come to us for your automobile repairs and services during this time. However, if you prefer we can offer an extra measure of security to ensure your health is not compromised. We will continue for now with our regular hours of operation (Mon - Fri 8:00am - 5:00pm). We will be giving you options to minimize contact (social distancing), as recommended by our Minister of Health. Our staff will be using protective equipment and products when in contact with your vehicle. We will continue using seat covers, gloves, floor mats, disinfectants and other personal safety equipment as required.

We can service and maintain your vehicle without requiring direct personal contact. We can handle all communication by phone, text and email. You can drop your vehicle off after hours and deposit your keys in our drop box. You can even follow this procedure during normal business hours if you choose to do so.

We are also prepared to pick your vehicle up and drop it off, which will be helpful for those of you who are in isolation at home. We can make arrangements for payment of all invoices without requiring personal interaction. Our goal is to make you as safe and comfortable as possible. We are here to serve you and are available to accommodate your needs and preferences.

 

Thank you for being an important part of the success of Trinity Automotive. We value your business more than you know. Our desire is to make the challenges of the COVID-19 struggle less stressful, and we hope we send the end of this crisis soon. Please feel free to call if you would like to arrange for an appointment with us.

Sincerely,

Nick King

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